Sr. Customer Success Manager

Location: San Francisco, CA

Department: Zipongo

Type: Full Time

Min. Experience: Experienced

About Zipongo

Zipongo is a digital nutrition platform that takes the guesswork out of healthy eating with personalized meal recommendations based on biometrics and food preferences. We work with employers, health plans and wellness companies to reduce chronic disease and improve the health of their employees and members. Our solution delivers real-time support for all the places a person makes food decisions – at home, at work, at the grocery story, and at restaurants. Pointing users to the healthiest recipe and menu choices reduces the likelihood of making poor food choices based on convenience, cost and other factors.

We're on a mission to reduce chronic disease by making it easy to eat well. Are you ready to join our team and make a difference?

About the Customer Success Team

The Zipongo team is diverse, agile, responsive to great ideas, and growing fast! If you’re as passionate about nutrition, sports, and good food as we are, check us out. Help Zipongo make positive changes in real people.

You will have the opportunity to work directly with our customers on a daily basis, ensuring our customers are delighted with our company, products, and services and constantly deriving measurable value from their investment

About You

We are looking for a talented Sr. Customer Success Manager, driven by the pride and satisfaction of taking care of customers from ‘soup to nuts’.  

You enjoy communicating clearly, setting expectations and delivering results with an emphasis on business reviews, and well executed customer onboarding.  Attention to detail is second nature for you and you’ve done enough projects to instinctively know what works, and what doesn’t. You love a challenge and thrive on opportunities to innovate collaboratively.  You want to be part of a fast-moving startup environment. You have a personal interest in health and wellness and can get behind Zipongo's mission.

What we're looking for:

  • Fanatics about customer success and tenacity in driving long-term customer value
  • A self-starter with a proven track record of driving customer success and aligning complex customer environments at the executive and department levels
  • Communicators comfortable with coordinating new integration opportunities with our integrations team, driving project plans and delivering results
  • Demonstrated leadership abilities to lead business discussions with customers; gather requirements and architect the value of our solution and best practices to implement
  • Strong relationship building skills to successfully manage client relationships at the business and marketing level
  • Minimum 5+ years of professional experience

Bonus points for:

  • Digital Marketing Experience
  • Professional Services Experience
  • Big 5 consulting Experience

Benefits & Perks:

Zipongo aims to take care of you and the people you care about. Zipongo is headquartered in ‘The Barc’, the corner of San Francisco near the Embarcadero, Levi’s Plaza, the new Exploratorium, and the Ferry Building. We’re dog-friendly, bike-friendly, and Burning Man friendly! Zipongo headquarters has high ceiling, lots of windows that flood our place with lots of natural sunlight. We also have a kitchen with fully-stocked snacks and a fresh variety of fruits on a daily basis. There is also a treadmill desk, communal standing desks, and our occasional in-house massage :)

We also offer:

Flexible working hours
Generous time off Policy: 3 weeks of vacation, office closed the entire week of Thanksgiving, 11 observed holidays and additional sick days
Health and dental insurance
Life Insurance, plus Short and Long term disability
Weekly lunches and healthy office snacks
Wellness reimbursement
Relocation assistance available
Commuter Benefits
Monthly Social and Wellness events

To all recruitment agencies (unless otherwise notified in writing): Zipongo does not accept agency resumes.  Please do not forward resumes to our job alias, Zipongo employees or any other Zipongo company location.  Zipongo is not responsible for any fees related to unsolicited resumes.

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